11

FAQ

Last Update 12 days ago

What can I use HBN: Size Charts for? Which features are available on the Free plan? How do I set up my first size chart? How does the app decide which size chart a product shows? Where do I change the size chart’s colors and appearance?

How does the size finder recommend a size?

The Pro size finder compares a shopper’s measurements with the measurement rows you published; it does not use AI, predict measurements, or send the answers anywhere.

HBN Studio

Last Update 12 days ago

To enable it:
  1. Open the chart and make sure at least one column is marked Measurement.
  2. In the chart’s Pro section, enable Size finder.
  3. Optional: enable Open it by default. Otherwise shoppers can open the “Find my size” row themselves.
  4. Save the chart.
When a shopper enters measurements, the finder checks those values against the chart already on the page. If measurements point to nearby rows, it favors the larger size. If the measurements are too far apart or outside the table, it does not force a recommendation and tells the shopper to compare the chart instead.
The finder is unavailable for a chart with no measurement columns. For example, a chart containing only EU, UK, and US size labels has no measurements to compare, so it will not show the finder or a centimetre/inch switch.